Company Information

Privacy Policy

The Friends are dedicated to keeping your details private. Information collected is kept in a secure location. We do not pass on, sell or swap any personal details. We use the information to identify orders, provide you with product information or information about Friends activities in relation to the National Arboretum Canberra Inc. Information will also be used to calculate future product orders.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself in which case we would record your IP address for security purposes.

Whenever you use our website or any other website the computer on which the web pages are stored (the web server) need to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its "IP address" and is sent automatically each time you access any internet site. From a computer's IP address it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

Terms of Use

While the Friends of the National Arboretum Canberra Inc makes every effort to offer current and accurate information, errors can occur. Accordingly the information contained on this website is provided "as is" with no expressed guarantees of completeness or accuracy. To the fullest extent permissible under law, Friends of the National Arboretum Canberra Inc, its affiliates, third-party content providers, licensors and licensees disclaim all warranties, expressed or implied, whether for fitness for a particular purpose, or of any other kind. You agree to indemnify and hold harmless Friends of the National Arboretum Canberra Inc, and its directors, officers, employees, and agents from and against all claims, actions, suits, legal fees or otherwise, arising out of the use of canberraarboretum.org.au, by you or your agents. You are advised to check, confirm and properly investigate the product/s and services purchased by you to the fullest extent to satisfy yourself as to its fitness for your intended purpose including, its cost (directly or indirect), purpose, availability or suitability.

Annual Memberships

Annual membership pricing is available in our shop.

The following Credit Cards are accepted by this website: Visa and Mastercard.

Donations are processed through this website. Friends have applied for tax deductibility and the ATO has requested a separate ABN for the tax deductible donations. A separate bank account has been set up for any donation deposits.

Postage

Friends deliver products Australia wide using primarily Australia Post. Shipping charges are influenced by size and weight of products and destinations. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 7 business days. Shipping times are estimated at between 3-7 business days depending on location within Australian.

The Friends ships goods Australia wide and we do NOT accept international orders through our website. Please contact us for special requirements.

The Friends do not export goods export restrictions do not apply.

Pricing policy

All prices are expressed in Australian dollars (AUD) and do not include GST (Goods and Services Tax). Product prices are regularly updated when price changes are received from suppliers.

All transactions are processed in Australian dollars (AUD).

Customer service policy

If for any reason Friends are unable to dispatch an order we notify the buyer within 7 working days.

The Friends are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.

Refund policy

We do not give refunds if you simply change your mind or make a wrong decision. Please choose carefully. 

Where goods are faulty, have been wrongly described, are different to the product purchased on the website, you can choose between a refund, exchange or credit .

Security policy

When purchasing from the Friends your financial details are passed through a secure server using the latest 128-bit SSC (secure sockets layer) encryption technology 128-bit SSL is approximated to take at least one trillion years to break and is the industry standard.

Total cost

All prices including shipping costs are itemised on the website and calculated at the time of checkout from our online shop.

Westpac security

This website does not:
(a) Contain anything that constitutes or encourages a violation of any applicable law or regulation, including but not limited to the sale of illegal goods or the violation of export controls, obscenity laws or gambling laws;
(b) Offer for sale goods or services, or use or display materials that may be considered by a reasonable person to be obscene, vulgar, offensive, dangerous or are otherwise inappropriate.

Payment pages provided are accredited by Westpac or a Westpac accredited provider and adhere to Westpac security requirements.